Yes. Every engagement starts with a free 30-minute conversation where we review your current setup and identify any concerns. You'll leave with honest advice, even if that advice is "you're fine, don't spend anything right now."

No. You'll receive a written proposal with clear pricing, defined scope, and estimated timeline before any work begins. Nothing gets billed without your approval.

No. Monthly support is month-to-month. Cancel anytime with 30 days notice.

That depends on what you need, but we're priced for small businesses, not enterprises. A one-time security assessment starts at $1,800. Ongoing support starts at $100 per user per month. Everything is scoped and quoted before work starts, so there are no surprises. You can view our full pricing at pacificbreakwaterit.com/pricing.

Small businesses with 1 to 50 employees. Restaurants, dental and medical offices, legal practices, retail shops, real estate agencies, and professional services in Long Beach and surrounding areas. If you don't have a dedicated IT person on staff, we're built for you.

For existing clients, emergency support is available after hours and on weekends at emergency rates. Routine requests are handled Monday through Friday during business hours. We're always upfront about what qualifies as an emergency versus what can wait.

Check, ACH bank transfer, and all major credit cards.

You can reach us anytime via our contact page or email. We aim to respond quickly—usually within one business day.

It's the most respected cybersecurity certification in the industry, held by fewer than 170,000 professionals worldwide. It requires years of hands-on experience and a rigorous exam. In practical terms, it means your IT person is trained to protect your business and your clients' data, not just keep the computers running.

Yes. We assess what you have before recommending anything new. If your current setup is working, we'll work with it. If something needs replacing, we'll explain why and give you options at different price points.

Yes. We support Windows, macOS, mixed environments, Microsoft 365, Google Workspace, and most common business software.

Very seriously. We have direct experience with PCI compliance for businesses that process credit cards and understand the security requirements around sensitive data. If your business handles data that's regulated, that's an area where we bring real, certified expertise and not guesswork.

If your current setup is working well, there may not be a reason to. But if response times are slow, no one has talked to you about security in the past year, or you're not confident your data is actually backed up, it's worth a conversation. The consultation is free and there's no obligation.

Existing support clients get a response within 2-4 business hours on weekdays. Critical issues like network outages, security incidents, or systems that are completely down get same-day emergency priority. Non-urgent requests are typically handled within 1-2 business days.

Yes. We help businesses evaluate which AI tools are actually useful, implement them securely, train staff, and set policies that keep sensitive data from going where it shouldn't.

We're based in Long Beach and serve businesses throughout Long Beach, Signal Hill, Lakewood, Seal Beach, Carson, and surrounding communities. To get started, call (562) 270-5203, email will@pacificbreakwaterit.com, or fill out the form on our Contact page. We'll schedule your free consultation and go from there.